Answers to questions that come up regularly when UK businesses review connectivity options.
What makes business broadband different from home broadband?
Business broadband typically includes dedicated support with faster response times, static IP addresses
for hosting services, symmetric upload speeds where available, service level agreements, and prioritised
traffic management during peak hours. You also get a business-grade router and the option to add multiple
users or sites under one account.
How do I know which type of business broadband I need?
We start by checking what technologies are available at your specific address. The right choice depends on
your usage patterns, number of users, reliance on cloud services, and tolerance for occasional downtime.
We explain the tradeoffs between FTTC, FTTP, and dedicated circuits without pushing unnecessary upgrades.
Can you help businesses across the entire UK?
Yes. We work with UK businesses nationwide, running availability checks regardless of location and proposing
suitable connectivity based on what infrastructure reaches your premises. Support is delivered from our UK
office rather than offshore centres.
What happens if the broadband goes down?
Business services include access to dedicated support teams who can diagnose and escalate faults. Response
times and fix commitments depend on the service level you choose. For organisations where connectivity is
critical, we discuss backup connections and failover designs as part of your proposal.
How long does it take to get business broadband installed?
Timescales vary by service type and any site-specific work required. FTTC installations typically take 2-3
weeks from order to activation. FTTP can be 4-8 weeks depending on whether fibre already reaches your building.
Leased lines require surveys and can take 60-90 days. We confirm realistic timescales once we know what is
available at your address.
Can we keep our existing phone numbers when we change broadband?
In most cases yes, particularly if you are moving to VoIP or a bundled service. We discuss number porting
as part of your proposal and coordinate the transition so customers still reach you on familiar details.
There may be limitations with very old ISDN or analogue numbers, which we identify during the planning stage.
Do you provide the router or do we need to supply our own?
Most business broadband packages include a managed router configured for your network. If you prefer to use
your own equipment we can discuss compatibility and configuration requirements. For more complex setups
involving firewalls or SD-WAN, we outline options and costs in your proposal.
What contract lengths do you offer?
Typical contracts are 12, 24, or 36 months depending on the service and supplier. Leased lines often require
longer terms due to installation costs. We explain contract lengths, renewal terms, and any exit fees clearly
in your proposal so you can plan accordingly.